One of the first impressions that a passenger has of an airline is during boarding. Beyond the appearance of the aircraft, the interaction between a passenger and a flight attendant during boarding sets the tone for the quality of the service to come, reflecting positively or negatively on the airline. However, these brief greetings also serve a material purpose for the flight attendants, as they are trained to notice various traits of individuals. This allows them to proactively identify passengers who may pose a risk to the safety of the flight, and also to determine who may be able to assist during emergencies.
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