Air India introduced its brand-new digital customer support application as part of the “take off” phase of Vihaan.AI. The application can be found in the ‘Contact Support’ section of the airline’s website and is designed to improve the customer experience by reducing wait times and improving the quality of the responses. It understands that support plays a vital role in customer satisfaction even before they get to the airport. This portal is another example of their drive to improve customer experience.
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